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Decide what Maven does instantly and what waits for your team — per action. Loosen the dial as you build trust.
Hold a date
Place a tentative hold on a room & date
Book a standard package
Confirm a listed package on an open date
Request a full buyout
Whole-venue exclusive use
Build a quote
Price a package + room + guest count
Apply a discount or comp
Reduce a quoted price
Choose a standard package
Select from the published menus
Custom or off-menu request
Swaps the kitchen must confirm
Dietary & allergy note
Always confirmed by a person
Take a deposit
Collect a card to secure a booking
Auto runs instantly. Needs approval drops the request into your Approvals queue. Off hides the action from guests. The AI never decides which lane applies — you do.